Terms of Service

Night Nomads doo (hereinafter "Night Nomads", we, us) provides services for buying and selling digital tickets for cultural, musical and other entertainment events and manifestations, their promotion, which includes website nightnomads.com, mobile applications, widgets, APIs and other tools (together "Platform") that are owned by Night Nomads.

By accessing or using the Platform, user agrees to all of the rules, obligations and responsibilities set forth in these Terms of Service (hereinafter "Terms"), which constitute a legally binding contract between user and Night Nomads.

Night Nomads can, in anytime and without prior notification, change these Terms. When changes occur and user continues to use the Platform, it will be considered that user has read, understood and fully agreed to the Terms.

All changes to the Terms will be published on website nightnomads.com.

Account

User who creates an account on the Platform obligates to keep their account secure and is fully responsible for all activities that occur under the account. User must immediately notify Night Nomads of any unauthorized uses of their account, or any other breaches of security. Night Nomads will not be responsible for any acts or omissions by user, including any damages of any kind incurred as a result of such acts or omissions.

When signing up for an account on the Platform, you agree to the following:

  • You will not create an account for anyone other than yourself without permission;
  • You will not create an account as event organizer if you dont have authorization to do so;
  • You will not create an account if you are under 16 years old;
  • You will not do anything that might jeopardize the security of your account. We cannot and will not be liable for any loss or damage arising from your failure to keep your account safe;
  • We may suspend your account if you violate any Terms. If your account is suspended, you will not create another one without our permission;

Submitting content

User agrees that they will not submit or upload any content that may be deemed to be defamatory, degrading, or otherwise unlawful, or that may constitute an infringement of any copyright or other proprietary right.

User retains their rights to any content they submit on the Platform. By submitting content on the Platform user grants us a worldwide, non-exclusive, sub-licensable, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any and all media or distribution methods (now known or later developed).

Night Nomads has rights to edit or remove any incorrect, unlawful or inappropriate content on the Platform.

Moderating events and venues

We may reject or remove submitted events or venues at any time if any of the following apply:

  • Event or venue is inadequate (e.g. not related to music or nightlife);
  • Information about the event or venue is incorrect or accurate;
  • Submited content is defamatory, degrading, unlawful or infringes copyright or other rights;

Tickets - Purchase

Night Nomads is not the owner of tickets offered for sale through the Platform. Event organizer is responsible for all receivables, responsibilities and expenses to ticket buyers, and as well for any indemnity that resulted in failure for ticket buyer to utilize ticket that was event organizer responsability.

All ticket orders are binding and can not be canceled or altered.

Night Nomads is not responsible for economic or business losses incurred to user (event organizers or ticket buyers) that are not caused by the Platform in the sale or purchase of tickets.

Tickets purchased through the Platform are paid by a payment card. Each ticket becomes valid after entire payment is received.

Tickets - Usage

Upon successful purchase of ticket, the ticket will be availbale in digital form to the user on his profile on the Platform. Also, ticket buyer will receive email, sent to address entered on user profile on the Platform, with ticket purchase confirmation which will also include link to the ticket on user's profile.

Ticket buyer is obligated to keep the purchased ticket safe, its serial number and barcode. Night Nomads and event organizers are not responsible for the stolen, lost, destroyed or copied tickets purchased through the Platform. Ticket buyer agrees that if someone steals the ticket, or its serial number or barcode, event organizer can not know that ticket has been stolen, in which case it will be consiered that the first person entering the event with that ticket, its serial number or barcode, has a valid ticket.

Tickets - Validation

When entering the event, event organizer may check the validity of ticket exclusively through the official Night Nomads application (Night Nomads validator), both digital ticket displayed on smartphone or printed digital tickets.

The entrance control is exclusively under the authority of the event organizer, so Night Nomads is not responsible for that process.

Reproduction or any attempt of using the ticket that does not comply with these Terms is strictly forbidden and terminates the validity of the ticket.

Tickets - Refunds

Night Nomads is not an event organizer, nor does it participate in organizing it in any way, so Night Nomads is not responsible for money returns, for which responsibility lies with event organizer.

Night Nomads is not obligated to notify ticket buyers of any changes that have occurred, such as changes in the time and location of the event or cancellation of the event.

Money refund is not possible, except in the event of cancellation of the event and/or termination of the Agreement with the event organizer before the event is held.

In the case of termination of the Agreement with the event organizer prior to the event, billed amount of the ticket price will be returned to the ticket buyers, and the ticket will not be able to be used.

In the case of cancellation of event, refund, postponement or other changes to the program, no refunds will be made for dependent costs (eg transport, hotel accommodation, etc.), and the buyer agrees not to claim them from Night Nomads.

If there is a change in the time of the event or the place of the event, the ticket is valid for the new date or place of the event.

If the event for which ticket is purchased is not held or if ticket buyer does not receive the paid service, the ticket buyer must notify Night Nomads about this within 24 (twenty-four) hours from the scheduled start of the event or delivery of the service. If the ticket buyer does not inform Night Nomads within the specified deadline, ticket buyer will be deemed satisfied with the paid service, or it will be considered that the event was held, so the user loses the right to refund from Night Nomads.

Written complaint can be sent to the e-mail address: support@nightnomads.com.

Event organizer

User (event organizer) uses the platform to sell tickets to third parties for events entered in the Platform, for which the user (event organizer) has the authorization to sell tickets.

Event organizer must have authorization to sell tickets.

Event organizer must cancel the event on the Platform if the event is not going to be held.

Event organizer must use official Night Nomads application (Night Nomads validator) to read and validate tickets.

Event organizer is responsible for the data entered in the Platform, the entry of which becomes the owner of the event and the digital ticket publisher (and owner) for that event.

Event organizer is responsible for all claims, responsibilities and costs of digital ticket to ticket buyers, as well as for any fee due to the requested value of the unused ticket generated by the organizer's responsibility.

Event organizer is responsible for all the benefits and obligations related to the final price of the ticket.

Event organizer is responsible for the event program, conditions and rules of conduct at the venue, as well as the resulting injuries, illnesses and damages caused by the work of the organizer.

Event organizer agrees that, in the event of cancellation of the event or the termination of the Agreement, all revenues collected by Night Nomads from the sale of tickets belong to the buyers of tickets for that event.

If there is a cancellation or a significant change (date, time, place or other important data) regarding event for which tickets are on sale or there are already sold tickets, the organizer is obligated to notify Night Nomads and ticket buyers immediately.

Event organizer fully bears the risk if the payment by payment cards is withdrawn, ie the cancellation by the bank. If the bank cancels the payment after Night Nomads has transferred the contracted amount to the organizer, the amount of the canceled payment increased by the withdrawal costs will be charged to the organizer.

Payout

Night Nomads is obligated to pay the event organizer the income from the sold tickets, minus the fee for services rendered, within 6 (six) business days from the date of the individual event if the other deadline is not agreed. The payment will be made on condition that the event is properly held, at the bank account of the event organizer.

Payments

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in shown currency into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations/your issuing bank. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site and your credit card bank statement. Thank you for your understanding.

In case of refund the user who has previously paid with some of the payment card, in part or fully, regardless of the reason for the refund, Night Nomads is obligated to refund only through VISA, EC / MC and Maestro payment methods, which means that the bank will on the request of the Night Nomads perform refund on the card user's account.

When entering your payment card details, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most advanced cryptographic technology. Data security when shopping, guaranteed payment card processor, Societe Generale Beograd, so the complete billing process is performed on the site of the bank. Not for a moment credit card data are available to our system.

External services

The Platform may provide you with access to third party websites, databases, networks, servers, information, software, programs, systems, directories, applications, products or services, including without limitation, linked services (hereinafter "External Services").

Night Nomads does not have or maintain any control over External Services, and is not and cannot be responsible for their content, operation or use. By linking or otherwise providing access to any External Services, Night Nomads does not give any representation, warranty or endorsement, express or implied, with respect to the legality, accuracy, quality or authenticity of content, information or services provided by such External Services.

External Services may have their own terms of use and/or privacy policy, and may have different practices and requirements to those operated by Night Nomads with respect to the Platform. You are solely responsible for reviewing any terms of use, privacy policy or other terms governing your use of these External Services, which you use at your own risk. You are advised to make reasonable enquiries and investigations before entering into any transaction, financial or otherwise, whether online or offline, with any third party related to any External Services.

You are solely responsible for taking the precautions necessary to protect yourself from fraud when using External Services, and to protect your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content and material that may be included on or may emanate from any External Services.

Night Nomads disclaims any and all responsibility or liability for any harm resulting from your use of External Services, and you hereby irrevocably waive any claim against Night Nomads with respect to the content or operation of any External Services.

Privacy

We commit to protect the privacy of all our users. We collect only the necessary, basic information about user and data necessary for doing business and informing user, in accordance with good business practices and in order to provide quality service. All user data is strictly stored and to employees it is available only the information necessary for doing business. All employees in Night Nomads (and their business partners) are responsible for respecting the privacy principles.

More information about privacy policy is available here.


Last Amended: 8 October 2018